SKRIPSI IF

RANCANG BANGUN APLIKASI PELAYANAN PUBLIK BERBASIS ANDROID UNTUK PEMBUATAN SURAT KETERANGAN DAN PENANGANAN PENGADUAN WARGA DENGAN METODE AGILE (STUDI KASUS: RT 07 DESA CIATER)

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ABSTRAK
Proses pelayanan administrasi di tingkat RT pada umumnya masih dilaksanakan secara konvensional, sehingga menimbulkan berbagai kendala seperti lamanya waktu pelayanan, pencatatan data yang kurang tertata, serta terbatasnya akses informasi bagi warga. Penelitian ini bertujuan untuk mengembangkan sebuah aplikasi pelayanan publik berbasis Android yang mampu memfasilitasi pengajuan surat keterangan dan penyampaian pengaduan warga secara digital di RT 07 Desa Ciater. Pengembangan aplikasi dilakukan menggunakan metode Agile dengan kerangka kerja Scrum yang mencakup penyusunan kebutuhan sistem, perumusan user stories, perencanaan sprint, pengembangan bertahap, serta pengujian sistem.
Pengujian aplikasi dilakukan melalui black box testing untuk memastikan setiap fungsi berjalan sesuai dengan yang diharapkan. Selanjutnya, dilakukan User Acceptance Testing (UAT) guna mengetahui tingkat penerimaan pengguna terhadap aplikasi berdasarkan aspek functionality, reliability, usability, dan efficiency. Hasil UAT menunjukkan bahwa aspek functionality memperoleh nilai sebesar 83,2%, reliability sebesar 80,0%, usability sebesar 84,0%, dan efficiency sebesar 82,4%. Nilai rata-rata keseluruhan mencapai 83,7% yang berada dalam kategori Baik.
Berdasarkan hasil tersebut, dapat disimpulkan bahwa aplikasi yang dikembangkan telah memenuhi kebutuhan pengguna dan layak digunakan sebagai sarana pendukung pelayanan administrasi serta penanganan pengaduan warga di lingkungan RT 07 Desa Ciater. Diharapkan aplikasi ini mampu meningkatkan kualitas pelayanan, baik dari segi kecepatan, kemudahan, maupun transparansi.
Kata kunci: Aplikasi Android, Pelayanan Publik, Agile, Scrum, Surat Keterangan, Pengaduan Warga.



ABSTRACT
Administrative services at the neighborhood (RT) level are generally still carried out conventionally, which leads to various problems such as long service time, poorly organized data recording, and limited access to information for residents. This study aims to develop an Android-based public service application that facilitates digital submission of certificate requests and citizen complaints in RT 07, Ciater Village. The application was developed using the Agile method with the Scrum framework, which includes system requirement analysis, formulation of user stories, sprint planning, iterative development, and system testing.
Application testing was conducted using black box testing to ensure that each function operates as expected. Furthermore, User Acceptance Testing (UAT) was carried out to determine the level of user acceptance based on functionality, reliability, usability, and efficiency aspects. The UAT results show that the functionality aspect achieved a score of 83.2%, reliability 80.0%, usability 84.0%, and efficiency 82.4%. The overall average score reached 83.7%, which falls into the Good category.
Based on these results, it can be concluded that the developed application meets user requirements and is feasible to be used as a supporting tool for administrative services and handling citizen complaints in RT 07, Ciater Village. It is expected that this application can improve service quality in terms of speed, convenience, and transparency.
Keywords: Android Application, Public Service, Agile, Scrum, Certificate Request, Citizen Complaint.

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Ketersediaan

S260331010

607.2 KUR r

Tersedia

Informasi Detil

Judul Seri

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No. Panggil

607.2 KUR r

Penerbit

: ., 2026

Deskripsi Fisik

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Bahasa

Indonesia

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NONE

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Tipe Media

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Tipe Pembawa

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Edisi

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Subyek

SKRIPSI IF
SKRIPSI

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